AI Agents Flood Public Services With New Requests in 2026

AI agents are submitting requests and claims to public services on behalf of citizens, causing a sharp rise in inbound volume and straining traditional processing systems.

According to researchers, the vast majority of detected cases involve people who are genuinely entitled to claim, meaning the problem is primarily operational rather than fraudulent.

The region is investing heavily in digital government services, so any sudden surge in request volume could strain intake, verification and billing systems, requiring faster infrastructure upgrades and clear AI agent policies.

A full ban is impractical. The likely path is regulation through identity verification, request rate limits, and systems built to handle growing volume without breaking.