Ongoing ops Stage 4
Managed Retainer
Post-launch operational support—monitoring, content updates, and model tuning under an agreed SLA.
Performance monitoring Content updates Agreed SLA
InjazAI journey
Stage 4
Typical duration
Monthly / quarterly
Deliverables
3 deliverables
Outcomes
What you get
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Ongoing visibility
Monthly reports on answer quality, usage, and errors.
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SLA response
Defined response times and escalation channels.
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Continuous improvement
Content sync and RAG/prompt tuning based on real usage.
Process
How we work
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Baseline
Review current system and define KPIs.
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Ongoing ops
Monitoring, content updates, and incident handling.
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Monthly review
Report and improvement meeting with your team.
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Optional expansion
Add use cases or channels under a new scope.
Audience
Who it’s for
- Organizations with a live solution but no full in-house AI team
- Knowledge or agent systems needing periodic content updates
- Leadership wanting a clear support SLA
Delivery
Service deliverables
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Monthly performance reports
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Content updates
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SLA support
FAQ
Frequently asked questions
Is this a substitute for an in-house team?
We extend your team for operations and tuning—strategic decisions stay with you.