M&T Bank expands enterprise AI to 15,000 employees
Overview
FAQ
What is the scope of AI deployment at M&T Bank?
M&T Bank has deployed AI copilots to over 15,000 employees, roughly half its workforce, across customer service, software development, and risk management.
How does M&T Bank use AI in risk management?
The bank uses AI to analyze call-center conversations, identify customer needs, and flag portfolio risks, enabling more accurate decision-making.
What can MENA banks learn from M&T's experience?
MENA banks can adopt a phased approach: first modernize IT infrastructure, then deploy AI copilots in targeted areas like customer service and risk management to achieve quick wins.
Source: Artificial Intelligence News
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